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CallRail Answered Calls

The Answered Calls metric tracks the total number of incoming calls that were answered by your team or automated system within a specific period of time.

With Databox you can track all your metrics from various data sources in one place.

Answered Calls 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Answered Calls"?
Answered Calls is a metric in CallRail that tracks the total number of calls that were answered by your team or business. It is a key performance indicator that helps determine how effectively incoming calls are being handled and how much customer interaction is taking place. By monitoring the Answered Calls metric in real-time, you can measure the success of your call center operations and make informed decisions about staffing, training, and overall business strategy.
Example: Answered Calls metric helps track the number of calls that were successfully connected between customers and agents, assisting managers to gauge the quality of customer support offered by the team.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Answered Calls in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Answered Calls using Databox, follow these steps:

  1. 1
    Connect CallRail that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Answered Calls on the Performance screen
  6. 6
    Get Answered Calls performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Answered Calls
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
CallRail integration with Databox Track Answered Calls from CallRail in Databox GET STARTED

General

  • Description
    The Answered Calls metric tracks the total number of incoming calls that were answered by your team or automated system within a specific period of time.
  • Category
    Help Desk
  • Subcategory
    Calls answered
  • Date Added
    2017-09-13

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, quarterly, monthly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 2 years ago 00:00 to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

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