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CallRail Average Duration by Company

The Average Duration by Company metric in CallRail shows the average amount of time it takes for a call to be completed for a particular company that is tracked by the system.

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Average Duration by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Average Duration by Company"?
The Average Duration by Company metric in CallRail measures how long a company's calls typically last. This data can provide insights into customer behavior and staff performance, as well as help identify areas for improvement in communication and workflow. It can also help businesses accurately predict call volumes, allocate resources, and optimize their call handling processes.
Example: The Average Duration by Company metric can help a car dealership track how long their sales calls are lasting with potential customers, allowing them to identify opportunities for improving their sales approach.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Average Duration by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Average Duration by Company using Databox, follow these steps:

  1. 1
    Connect CallRail that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Average Duration by Company on the Performance screen
  6. 6
    Get Average Duration by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Average Duration by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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CallRail integration with Databox Track Average Duration by Company from CallRail in Databox GET STARTED

General

  • Description
    The Average Duration by Company metric in CallRail shows the average amount of time it takes for a call to be completed for a particular company that is tracked by the system.
  • Category
    Help Desk
  • Subcategory
    Time
  • Date Added
    2017-09-13

Specification

  • Metric Type
    general
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 2 years ago 00:00 to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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