Databox

Freshdesk Overdue Tickets by Company

The Overdue Tickets by Company metric provides a count of tickets that are past their due date and grouped by company. It helps identify companies that may need additional attention and support to ensure timely resolution of their issues.

With Databox you can track all your metrics from various data sources in one place.

Overdue Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Overdue Tickets by Company"?
The Overdue Tickets by Company metric in Freshdesk shows the total number of tickets that have not been resolved and are past their due dates, grouped by the company they belong to. It helps support teams identify which companies are experiencing the most delays in ticket resolution, enabling them to prioritize and address the most critical issues in a timely manner.
Example: A telecom company has a high number of overdue tickets from their large enterprise clients, indicating potential dissatisfaction or unresolved issues that require attention.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Overdue Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Overdue Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Overdue Tickets by Company on the Performance screen
  6. 6
    Get Overdue Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Overdue Tickets by Company
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Overdue Tickets by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Overdue Tickets by Company metric provides a count of tickets that are past their due date and grouped by company. It helps identify companies that may need additional attention and support to ensure timely resolution of their issues.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview