Help Scout Mailbox First Response Time (Office Hours)

How to track First Response Time (Office Hours) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track First Response Time (Office Hours) using Databox, follow these steps:

1. 1

   Connect Help Scout Mailbox that contains the metric you want to track
2. 2

   Select the metric you want to track from the list of available metrics
3. 3

   Drag and drop the selected metric onto your dashboard
4. 4

   Watch your dashboard populate in seconds
5. 5

   Put First Response Time (Office Hours) on the Performance screen
6. 6

   Get First Response Time (Office Hours) performance daily with Scorecards or as a weekly digest
7. 7

   Set Goals to track and improve performance of First Response Time (Office Hours)