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CallRail Average Duration

Average Duration is the average length of time a call lasts in seconds, excluding any hold time or call transfers. It helps measure agent efficiency and customer engagement.

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Average Duration 2.190,879

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About
Technical Details

The Average Duration metric in CallRail represents the average length of time that a call or conversation lasts. This metric is useful for evaluating how effective your team is at resolving customer issues or delivering sales pitches, and it can help you identify areas where improvements may be needed. A longer average duration could indicate that calls are taking too long to resolve, while a shorter duration could suggest that calls are being rushed or that customers are being directed to other channels too quickly.

Example: An e-commerce company uses Average Duration to measure the average length of calls with customer service over a week, aiming to improve the time customers spend on calls.

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How to track Average Duration in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Average Duration using Databox, follow these steps:

1
Connect CallRail that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Average Duration on the Performance screen
6
Get Average Duration performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Average Duration

Goals

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