Databox

Freshdesk Closed Tickets by Company

The Closed Tickets by Company metric shows how many tickets were resolved for each company in a specific time frame.

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Closed Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Closed Tickets by Company"?
The Closed Tickets by Company metric in Freshdesk measures the total number of support tickets that have been resolved and closed by each individual company over a specified time period. It provides valuable insight into customer satisfaction levels and helps identify patterns or trends in support requests coming from different companies. This metric can be used to evaluate the efficiency of support teams, prioritize support efforts, and improve overall customer experience.
Example: Example: With the Closed Tickets by Company metric, a company can track the number of resolved issues for each of their clients to ensure timely and effective customer support.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Company on the Performance screen
  6. 6
    Get Closed Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Closed Tickets by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Closed Tickets by Company metric shows how many tickets were resolved for each company in a specific time frame.
  • Category
    Help Desk
  • Subcategory
    Tickets closed

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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