Databox

Freshdesk On Hold Tickets

On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.

With Databox you can track all your metrics from various data sources in one place.

On Hold Tickets 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "On Hold Tickets"?
The On Hold Tickets metric in Freshdesk measures the number of tickets that are currently on hold, which means that they are waiting for a response from a third party or resolution from an internal team. This metric is important for tracking the efficiency of your team's workflow and ensuring that tickets are not getting stuck in the support process.
Example: A customer's technical issue requires input from a higher-level specialist, so the support agent places the ticket on hold until the specialist is available to provide assistance.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track On Hold Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets on the Performance screen
  6. 6
    Get On Hold Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track On Hold Tickets from Freshdesk in Databox GET STARTED

Freshdesk On Hold Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview