Databox

Freshdesk On Hold Tickets by Tag

This metric measures the number of tickets with a specific tag that have been put on hold by agents and are awaiting further action or resolution in Freshdesk.

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On Hold Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "On Hold Tickets by Tag"?
The On Hold Tickets by Tag metric shows the number of support tickets that are currently on hold, sorted by tags associated with those tickets. This helps agents identify which tags are most often associated with on-hold tickets, allowing them to prioritize and address these issues more efficiently.
Example: Example: The On Hold Tickets by Tag metric can help a support team identify the top reasons why customers are put on hold, such as billing issues or technical difficulties, so they can prioritize and address those issues more effectively.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Tag on the Performance screen
  6. 6
    Get On Hold Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Tag
Goals

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Metric Digest

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track On Hold Tickets by Tag from Freshdesk in Databox GET STARTED

General

  • Description
    This metric measures the number of tickets with a specific tag that have been put on hold by agents and are awaiting further action or resolution in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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