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Freshdesk Unresolved Tickets by Association Type

The Unresolved Tickets by Association Type metric indicates the number of tickets that are yet to be resolved based on their association with a certain customer or product.

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Unresolved Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Unresolved Tickets by Association Type"?
The Unresolved Tickets by Association Type metric in Freshdesk captures the number of tickets that are currently unresolved, categorized by association type. With this metric, you can view the number of tickets associated with a contact, organization, product, or agent that are pending and require attention. This data can highlight areas of improvement in customer service, identify trends and patterns, and help you prioritize your workload accordingly. By analyzing unresolved tickets by association type, you can identify which area needs the most attention to provide better service to your customers.
Example: Unresolved Tickets by Association Type can be used to identify how many tickets are open with a specific association type, such as "billing" or "technical". This can help prioritize tasks and allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Association Type on the Performance screen
  6. 6
    Get Unresolved Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Association Type
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unresolved Tickets by Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Unresolved Tickets by Association Type metric indicates the number of tickets that are yet to be resolved based on their association with a certain customer or product.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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