Databox

Freshdesk Pending Tickets by Priority

The Pending Tickets by Priority metric displays the number of tickets waiting for a response based on their priority level.

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Pending Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Pending Tickets by Priority"?
The Pending Tickets by Priority metric shows the number of tickets that are currently pending, categorized by their priority level (low, medium, high, urgent). This metric provides a quick snapshot of the support team's workload and helps them prioritize their tasks based on the urgency of the tickets. It can also be used to identify if there are any high-priority tickets that are stuck in the pending state and require immediate attention. Overall, this metric can help improve the support team's efficiency and ensure that customers receive timely responses to their inquiries.
Example: Example: Identify high-priority tickets awaiting resolution and prioritize them for quick resolution to ensure customer satisfaction and avoid SLA breaches.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Priority on the Performance screen
  6. 6
    Get Pending Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Priority
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Pending Tickets by Priority from Freshdesk in Databox GET STARTED

General

  • Description
    The Pending Tickets by Priority metric displays the number of tickets waiting for a response based on their priority level.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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