Databox

Freshdesk Unresolved Tickets by Company

The Unresolved Tickets by Company metric shows the number of support tickets that are still open or pending for each company or organization that has filed a ticket with your Freshdesk account.

With Databox you can track all your metrics from various data sources in one place.

Unresolved Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Unresolved Tickets by Company"?
The Unresolved Tickets by Company metric in Freshdesk measures the number of open tickets that are associated with each company, indicating how many customer issues are still pending and require attention. This valuable metric helps support teams prioritize their workload and identify areas of improvement to optimize customer support performance.
Example: Company XYZ has a consistently high number of unresolved tickets, which indicates a potential communication issue between their support team and customers.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Company on the Performance screen
  6. 6
    Get Unresolved Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Company
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unresolved Tickets by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Unresolved Tickets by Company metric shows the number of support tickets that are still open or pending for each company or organization that has filed a ticket with your Freshdesk account.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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