The Unresolved Tickets by Company metric shows the number of support tickets that are still open or pending for each company or organization that has filed a ticket with your Freshdesk account.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unresolved Tickets by Company using Databox, follow these steps:
The Created Tickets metric in Freshdesk measures the total number of new support requests submitted by customers over a certain period of time.
Unresolved Tickets by Source shows the number of tickets that haven't been resolved yet, categorized by the channel (e.g. email, phone, chat) they came from.
This metric measures the number of tickets with a specific tag that have been put on hold by agents and are awaiting further action or resolution in Freshdesk.
The On Hold Tickets by Source metric tracks the number of tickets currently on hold, categorized by the channel from which they originated.
On Hold Tickets by Priority is a support metric that measures the number of tickets on hold for each priority level, indicating the urgency and workload of the support team.
This metric shows the number of tickets that have missed their due date, segmented by priority level (low, medium, high, urgent).
The Unassigned Tickets by Tag metric displays the number of unassigned tickets that have specific tags associated with them. This provides a quick overview of which tags have the most unassigned tickets, allowing prioritization of ticket allocation to agents.
The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.