Databox

Freshdesk Overdue Tickets

The Overdue Tickets metric measures the number of tickets that have surpassed their due date and have not been resolved or closed.

With Databox you can track all your metrics from various data sources in one place.

Overdue Tickets 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Overdue Tickets"?
The Overdue Tickets metric in Freshdesk provides a count of how many tickets have exceeded their due date and have not yet been resolved or closed. This helps support teams stay on top of their workload, track progress, and prioritize their tasks effectively to improve customer satisfaction.
Example: A company uses the Overdue Tickets metric to track the number of tickets that haven't been resolved past their due date, helping the team prioritize and resolve critical issues on time.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Overdue Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Overdue Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Overdue Tickets on the Performance screen
  6. 6
    Get Overdue Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Overdue Tickets
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Overdue Tickets from Freshdesk in Databox GET STARTED

Freshdesk Overdue Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    The Overdue Tickets metric measures the number of tickets that have surpassed their due date and have not been resolved or closed.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview