Databox

Freshdesk Billable Hours by Company

The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.

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Billable Hours by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Billable Hours by Company"?
The Billable Hours by Company metric in Freshdesk measures the total number of hours that a company has been billed for support services provided by your team. This metric is useful for tracking the time spent on customers and identifying which companies are generating the highest revenue for your business. With this information, you can optimize your support processes, allocate resources effectively, and improve client relationships.
Example: Billable Hours by Company helps track revenue generated by each client. An example would be a consulting firm using this metric to determine the profitability of their services for each client.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Billable Hours by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Billable Hours by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Billable Hours by Company on the Performance screen
  6. 6
    Get Billable Hours by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Billable Hours by Company
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Billable Hours by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.
  • Category
    Help Desk
  • Subcategory
    Hours

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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