Databox

Freshdesk Created Tickets by Priority

The Created Tickets by Priority metric displays the total number of support tickets created in Freshdesk based on their priority levels (low, medium, high, urgent).

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Created Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Created Tickets by Priority"?
The Created Tickets by Priority metric is a report that shows the number of support tickets created based on their priority levels. It enables businesses to track how many tickets were opened under each priority category, such as low, medium, and high, to prioritize their support activities effectively. It helps support teams to manage their workload by focusing on high-priority tickets first, thereby improving the overall customer experience. The report can also help identify patterns in volume and priority, enabling teams to make data-driven decisions around resource allocation and ticket routing.
Example: Example: A manager can use the Created Tickets by Priority metric to determine which priority level has the highest volume of tickets, so they can allocate resources and prioritize tasks accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Priority on the Performance screen
  6. 6
    Get Created Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Priority
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Created Tickets by Priority from Freshdesk in Databox GET STARTED

Freshdesk Created Tickets by Priority included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    The Created Tickets by Priority metric displays the total number of support tickets created in Freshdesk based on their priority levels (low, medium, high, urgent).
  • Category
    Help Desk
  • Subcategory
    Tickets created

Specification

  • Metric Type
    event
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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