Databox

Freshdesk Companies by Health Score

The Companies by Health Score metric in Freshdesk measures the overall health of a company's support interactions, ranging from excellent to poor, based on factors such as response times, resolution rates, and customer satisfaction.

With Databox you can track all your metrics from various data sources in one place.

Companies by Health Score 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Companies by Health Score"?
The Companies by Health Score metric in Freshdesk is a comprehensive analysis of a company's engagement and satisfaction levels. It takes into account various factors like response time, resolution time, customer feedback, etc. and assigns a numerical score to each company to reflect their overall health status. This allows support teams to identify areas of improvement and prioritize their efforts accordingly, leading to better customer experiences and increased loyalty.
Example: Example usecase: A support team can prioritize their resources towards companies with a lower health score to prevent customer churn and improve overall satisfaction.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Companies by Health Score in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Companies by Health Score using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Companies by Health Score on the Performance screen
  6. 6
    Get Companies by Health Score performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Companies by Health Score
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Companies by Health Score from Freshdesk in Databox GET STARTED

General

  • Description
    The Companies by Health Score metric in Freshdesk measures the overall health of a company's support interactions, ranging from excellent to poor, based on factors such as response times, resolution rates, and customer satisfaction.
  • Category
    Help Desk
  • Subcategory
    Companies

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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