The Resolved Tickets by Company metric in Freshdesk shows the number of tickets resolved by each company, providing a measure of customer satisfaction and support team performance for individual companies.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Resolved Tickets by Company using Databox, follow these steps:
The Hours Tracked metric in Freshdesk measures the time spent by agents on each ticket, providing insights into productivity, customer satisfaction, and performance evaluation.
The Billable Hours by Ticket metric measures the amount of time spent on a ticket that can be charged to the customer or client, providing insights into the profitability of customer support operations.
Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.
The Unresolved Tickets by Priority metric shows the number of tickets that are currently open and have not been resolved, categorized by their priority level. It provides a quick overview of the support team's workload and helps identify areas that may require attention.
The Closed Tickets metric refers to the total number of support tickets that have been resolved and marked as closed within a specific time period in Freshdesk.
This metric measures the number of tickets with a specific tag that have been put on hold by agents and are awaiting further action or resolution in Freshdesk.
The On Hold Tickets by Source metric tracks the number of tickets currently on hold, categorized by the channel from which they originated.
The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.