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Intercom Open Conversations by Teammates

The Open Conversations by Teammates metric in Intercom measures the number of ongoing conversations initiated by teammates within a specific time period.

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Open Conversations by Teammates 2.190,879

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About
Technical Details

The Open Conversations by Teammates metric in Intercom tracks how many conversations are being initiated by other team members rather than just the assigned owner of the conversation. This metric is useful in measuring the collaborative efforts of the team and promotes a customer-centric approach to support. A high number of open conversations by teammates indicates a culture of shared responsibility and collaboration within the team.

Example: Team members discussing a new product feature in an Open Conversation and collaborating with feedback, resulting in a faster and more effective decision-making process.

Visualizations

Bar and Line Chart

Used to show comparisons between values.

How to track Open Conversations by Teammates in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Conversations by Teammates using Databox, follow these steps:

1
Connect Intercom that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Open Conversations by Teammates on the Performance screen
6
Get Open Conversations by Teammates performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Open Conversations by Teammates

Goals

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