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Intercom Slipping Away Company Segment

The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.

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Slipping Away Company Segment 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Slipping Away Company Segment"?
The Slipping Away Company Segment metric in Intercom refers to the group of customers who were once active but have become less engaged recently. It helps businesses identify and target customers who are at risk of churn, allowing them to take proactive steps to re-engage those customers and prevent potential revenue loss. The metric is based on a variety of factors including frequency and recency of use, in-app activity, and message engagement. Intercom allows for targeted messaging and workflows to be used to re-engage this segment and increase retention rates.
Example: The Slipping Away Company Segment metric for an e-commerce business can help identify customers who have previously made purchases but are gradually becoming inactive or not returning to make new purchases.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Slipping Away Company Segment in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Slipping Away Company Segment using Databox, follow these steps:

  1. 1
    Connect Intercom that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Slipping Away Company Segment on the Performance screen
  6. 6
    Get Slipping Away Company Segment performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Slipping Away Company Segment
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Intercom integration with Databox Track Slipping Away Company Segment from Intercom in Databox GET STARTED

General

  • Description
    The Slipping Away Company Segment metric in Intercom is a measure of the percentage of customers who have stopped using the product within a specified time period, which helps to identify potential churn risks and inform retention strategies.
  • Category
    Help Desk
  • Subcategory
    Companies
  • Date Added
    2015-07-09

Specification

  • Metric Type
    current
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, yearly, quarterly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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