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Outreach Calls Not Answered

Calls Not Answered is a metric that measures the percentage of total incoming calls that were not answered by the intended recipient or went to voicemail. It helps assess missed opportunities and identify areas for improvement in call handling processes.

With Databox you can track all your metrics from various data sources in one place.

Calls Not Answered 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Calls Not Answered"?
Calls not answered is a metric that tracks the number of phone calls attempted that were not answered by the intended recipient. This metric can be used to evaluate the effectiveness of outreach efforts, measure call center performance, and identify areas for improvement. A high number of calls not answered may indicate a need for better targeting or messaging, while a low number may suggest a need for increased resources or staff training.
Example: The Calls Not Answered metric can help track the effectiveness of outreach campaigns by identifying areas for improvement and determining whether target contacts were adequately engaged.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Calls Not Answered in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Calls Not Answered using Databox, follow these steps:

  1. 1
    Connect Outreach that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Calls Not Answered on the Performance screen
  6. 6
    Get Calls Not Answered performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Calls Not Answered
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Outreach integration with Databox Track Calls Not Answered from Outreach in Databox GET STARTED

General

  • Description
    Calls Not Answered is a metric that measures the percentage of total incoming calls that were not answered by the intended recipient or went to voicemail. It helps assess missed opportunities and identify areas for improvement in call handling processes.
  • Category
    Marketing Automation
  • Subcategory
    Calls unanswered
  • Date Added
    2019-01-10

Specification

  • Metric Type
    event
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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