Databox

Outreach Calls Answered

Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.

With Databox you can track all your metrics from various data sources in one place.

Calls Answered 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Calls Answered"?
The Calls Answered metric refers to the number of incoming calls that are answered by a customer service representative. This is an important metric for measuring the effectiveness of a company's call center operations and customer service. A high number of calls answered indicates efficient operations and good customer service, while a low number may point to issues in staffing or call routing systems.
Example: Calls Answered metric helps track how many customer queries were answered in a certain time frame. For instance, in a call center, it helps in measuring the success rate of agents in answering calls and addressing customer concerns.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Calls Answered in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Calls Answered using Databox, follow these steps:

  1. 1
    Connect Outreach that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Calls Answered on the Performance screen
  6. 6
    Get Calls Answered performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Calls Answered
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Outreach integration with Databox Track Calls Answered from Outreach in Databox GET STARTED

General

  • Description
    Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
  • Category
    Marketing Automation
  • Subcategory
    Calls answered
  • Date Added
    2019-01-10

Specification

  • Metric Type
    event
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Hourly, daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

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