Calls Answered metric represents the number of incoming calls that were answered by a team or agent within a set timeframe, indicating their responsiveness and availability to address customer needs and inquiries.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Calls Answered using Databox, follow these steps:
The One-offs metric measures the number of outreach activities that are not part of a larger, ongoing campaign and have a limited impact on overall outreach goals.
Total Prospects is the number of potential customers or leads in a specific market or segment that your outreach efforts are targeting.
Opt Outs by Sequence measures the number of people who have opted out of receiving further communication from a specific outreach sequence or campaign.
The Paused (Sequence) metric indicates the number of sequences that have been manually paused by the user, either temporarily or indefinitely.
The Completed Tasks metric measures the total number of outreach tasks that have been successfully executed and finished within a certain period of time.
The Incompleted Tasks by Users metric is a measure of tasks assigned to users that remain unfinished within a given timeframe or deadline.
The Calls metric measures the number of phone calls made or received by an outreach team or individual in a given time period. This metric helps to track the frequency and effectiveness of outreach efforts over time.
The Opted Out Emails metric measures the number of recipients who have chosen to unsubscribe or opt-out from receiving further emails from a particular sender or organization.