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Freshdesk Billable Hours

Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.

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Billable Hours 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Billable Hours"?
Billable Hours is a metric that measures the amount of time spent by an agent on tasks that generate revenue for the organization. This includes time spent on customer support, project work, consultations, and other activities that are directly billable to clients. High billable hours indicate a productive, revenue-generating team, whereas low billable hours suggest inefficiencies and potential revenue loss.
Example: A law firm uses Billable Hours metric to track the time spent by each lawyer on a client project and to invoice clients accordingly.
This metric has one or more equivalents:
Harvest integration with Databox Billable Hours

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Billable Hours in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Billable Hours using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Billable Hours on the Performance screen
  6. 6
    Get Billable Hours performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Billable Hours
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Billable Hours from Freshdesk in Databox GET STARTED

Freshdesk Billable Hours included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.
  • Category
    Help Desk
  • Subcategory
    Hours

Specification

  • Metric Type
    event
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Existing data is purged in favor of the most recent synced data.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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