Databox

Freshdesk Open Tickets

The Open Tickets metric refers to the number of customer support tickets that have not yet been resolved or closed by the support team.

With Databox you can track all your metrics from various data sources in one place.

Open Tickets 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Open Tickets"?
Open Tickets is a metric in Freshdesk that shows the number of unresolved customer support tickets that are currently open or pending. This number can help support teams monitor their workload and prioritize their tasks accordingly. It is important to keep this number low and resolve tickets in a timely manner to ensure customer satisfaction and maintain efficient operations.
Example: There are 20 open tickets in the IT department queue, which need a response from agents.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Open Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets on the Performance screen
  6. 6
    Get Open Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Open Tickets from Freshdesk in Databox GET STARTED

Freshdesk Open Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

General

  • Description
    The Open Tickets metric refers to the number of customer support tickets that have not yet been resolved or closed by the support team.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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