Databox

Freshdesk Open Tickets by Company

The Open Tickets by Company metric in Freshdesk shows the number of unresolved tickets associated with each company that have not yet been closed or resolved by agents.

With Databox you can track all your metrics from various data sources in one place.

Open Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Open Tickets by Company"?
The Open Tickets by Company metric in Freshdesk shows the number of unresolved tickets associated with each company. This metric helps support teams prioritize their workload and identify high-impact issues affecting their customers, allowing them to deliver timely and effective support. It also gives company administrators insights into the support performance of team members and helps them identify areas for improvement.
Example: ABC Corporation wants to know how many open tickets their employees have submitted to the IT department on Freshdesk and identify trends. Open Tickets by Company metric helps ABC Corporation do just that.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Company on the Performance screen
  6. 6
    Get Open Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Company
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Open Tickets by Company from Freshdesk in Databox GET STARTED

General

  • Description
    The Open Tickets by Company metric in Freshdesk shows the number of unresolved tickets associated with each company that have not yet been closed or resolved by agents.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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