Intercom
Conversations The Conversations metric measures the number of messages exchanged between customers and support agents within Intercom. It provides insights into the volume of customer inquiries and the workload of support teams.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Conversations using Databox, follow these steps:
Goals
Scorecards
Metric Digest
Metric Builder
Data Calculations
Performance ScreenThis Customer Support Dashboard uses the Intercom Customer Messaging platform to give you a full view of your Help Desk performance.
Intercom
The Leads metric in Intercom refers to the number of potential customers who have shown interest in your product or service by providing their contact details, such as name and email address.
Intercom
The Companies metric in Intercom tracks the number of unique organizations or companies that have engaged with your business through their platform, providing valuable insights into your customer base.
Intercom
Companies by People Count metric is the measurement of the number of companies that have engaged with a particular Intercom team within a specified timeframe based on their total number of employees. It helps to understand the team's reach and impact on different organization sizes.
Intercom
The Closed Conversations metric measures the number of support conversations that have been resolved or closed by an agent or a customer in Intercom.
Intercom
The New Company Segment metric in Intercom measures the number of newly created segments in a specific time period, indicating how often businesses are creating new groups of customers based on different criteria.
Intercom
The Active Company Segment metric in Intercom measures the number of companies currently engaged with a business and actively using their products or services.
Intercom
Active People Segment is a metric in Intercom that groups together users who have performed specific actions or engaged with your business in a certain way within a set time period. It helps to identify your most active and engaged users.
Intercom
The Users by Tag Name metric in Intercom tracks the number of users who have been tagged with a specific tag name. This helps businesses segment their users and target personalized messaging to specific groups based on their interests, behaviors, or other attributes.
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Databox Inc.
HQ: Boston, MA, USA
Modern BI for teams that needs answers now
Databox Inc.
HQ: Boston, MA, USA
Modern BI for teams that needs answers now
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