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Freshdesk Open Tickets by Source

Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.

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Open Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Open Tickets by Source"?
Open Tickets by Source is a metric in Freshdesk that shows the number of unresolved customer tickets grouped by the channel of origin, such as email, phone, chat, or social media. This helps the support team to identify which channels are generating the most issues and focus on improving their response times and quality of service. This information can also be used by the organization to make strategic decisions about resource allocation and future channel development.
Example: Open Tickets by Source metric can help track the number of tickets coming from email, phone, chat or other sources, helping prioritize channel adjustments.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Source on the Performance screen
  6. 6
    Get Open Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Source
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Open Tickets by Source from Freshdesk in Databox GET STARTED

General

  • Description
    Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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